COVID-19 Update

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04 December 2020
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05 December 2020
Guests

Where hospitality is a Fine Art.

Houston’s acclaimed, Lancaster Hotel redefines modern hospitality. From its collection of over 200 works by noted contemporary Texas artists to its location in the heart of the city's famed Theater District, The Lancaster exudes a warm, classic elegance. Recently named the number one hotel in Houston by Conde Nast Readers, the historic 1920s era boutique hotel enjoys a legacy of nearly 100 years of providing exceptional service and hospitality to a diverse and historic group of guests that have included actors, musicians, dancers, business and leisure travelers, writers, poets, newlyweds, circus and rodeo performers and even a horse. The Lancaster Hotel would welcome the opportunity to provide you with our distinctive brand of service and hospitality.
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Why You'll Love Us

Enhanced Cleaning Procedures for Your Well-being

Enhanced Cleaning Procedures for Your Well-being

COVID-19 Update

As we continue to monitor the impact of the coronavirus (COVID-19), the health and well-being of our guests and staff remain our top priority. We take pride in maintaining the highest standard of cleanliness throughout the hotel and we have proactively implemented enhanced protocols to ensure your well-being is addressed with the utmost importance. We are also closely following the guidelines established by the World Health Organization (WHO), the U.S. Centers for Disease Control and Prevention (CDC), and our local health departments regarding the novel coronavirus (COVID-19).

Check-in:

We have installed a plexiglass barrier between our front desk agent and our guests to limit contact during check-in. Guests are encouraged to practice physical distancing by standing at least six feet from other guests that are not part of their party.

Public Spaces:

We have increased the frequency of cleaning and disinfecting in all public areas of the hotel including but not limited to: door handles, seating areas, tables, phones, elevator buttons, key cards, the front desk, hand railings, and public bathrooms. Hand sanitizer and disinfecting wipes will be placed in high traffic areas throughout the hotel.

Breakfast:

We are pleased to provide our guests with daily complimentary breakfast. Through January 15, 2021 guests will enjoy a complimentary cooked-to-order room service breakfast rather than our gourmet breakfast buffet. A room service menu is in your guest room and is sanitized after each guest. Breakfast orders will be delivered in front of the guest room door unless the guest prefers to have their order brought inside by our room service attendant.

Breakfast Hours:

Monday – Friday: 6:30AM-10AM

Saturday – Sunday: 7AM-10AM

Guest Elevators:

Only one person or family may use the elevator at a time. We encourage guests to keep physical distance while waiting for the elevator. Our staff will frequently wipe down all surfaces and elevator buttons.

Food & Beverage:

Beginning Friday, September 18, 2020, Cultivated F+B will reopen Friday and Saturday nights for dinner. The specialized menu has many of your favorite items available. The bar will open at 3 pm for light snacks. Dinner service begins at 5 pm will end at 9 pm or after theater productions have ended for the evening. Reservations are required.

Hours: Friday & Saturday 3 pm-9 pm

Guestrooms & Suites:

Our housekeeping team has implemented extra protocols to disinfect high-touch areas such as remotes, light switches, telephone, and door handles. We have removed all high-touch items in guestrooms including magazines, pens, note pads, etc. After each guest’s departure, we do a thorough deep cleaning of the room and wait 48 hours before reassigning the guest room.

Cardio Fitness Room:

Due to CDC and government guidelines, our cardio fitness room is limited to 50% capacity. We encourage guests to sanitize their hands upon entering and exiting the Cardio Fitness Room, practice social distancing, and wipe down equipment after each use. Our staff will thoroughly clean the Cardio Fitness Room after each guest in addition to our regular enhanced cleaning schedule.

Our Team:

Each employee will be given a health screening prior to the start of their shift. If they are ill or have a fever, they must return home. In addition to wearing face masks and gloves, all employees have received training on COVID-19 cleaning protocols and best hygiene practices.

Guest Shuttle:

Our van service is temporarily suspended. We will provide updates when available.

Valet Parking:

Valet and/or self-parking are available upon request. Please let our staff know which service you desire during your stay.

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We would like to thank you for staying with us and for understanding these new policies. Our goal is to provide a safe, comfortable place for our guests and our staff. Please contact us if you have any questions or concerns.

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Complimentary In-room Snacks & Beverages

Complimentary In-room Snacks & Beverages

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Complimentary Cooked-to-Order Room Service Breakfast

Complimentary Cooked-to-Order Breakfast

We are pleased to provide our guests with a daily complimentary breakfast. Through January 15, 2021 guests will enjoy a complimentary cooked-to-order room service breakfast rather than our gourmet breakfast buffet.

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Art Collection

Art Collection

The Lancaster places a new focus on the visual arts with its curated collection of over 200 contemporary works of art by more than 100 internationally recognized and respected Texas artists. Works by such noted artists Mark Flood, Terrell James, Trenton Doyle Hancock, Aaron Parazette, and Margo Sawyer. In addition, pieces by Donald Judd, Donald Moffett, Robert Rauschenberg, and James Surls, among others, are showcased throughout the 12-story property’s 93 guestrooms, suites, and public spaces.

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Only hotel in the Theater District
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Historic Houston Hotel | Built in 1926
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Bulgari Bath Amenities
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Cultivated F+B

Cultivated F+B

Beginning Friday, September 18, 2020, Cultivated F+B will reopen Friday and Saturday nights for dinner. The specialized menu has many of your favorite items available. The bar will open at 3 pm for light snacks. Dinner service begins at 5 pm will end at 9 pm or after theater productions have ended for the evening. Reservations are required.

Hours: Friday & Saturday 3 pm-9 pm

Join us at our on-site fine dining experience, Cultivated F+B. Serving sophisticated contemporary American dishes, Cultivated F+B is the ideal respite for a meal with friends, pre-theater dinner, or post-performance nosh. Our recently added sidewalk dining area allows you to enjoy al fresco dining while immersed in the bustle of one of the nation's largest theater districts. Visit Cultivated F+B for more information.

Special Offers

Holidays at The Lancaster

Spend the holidays with your loved ones at The Lancaster Hotel. This festive package includes a 10% room discount, fresh-baked Holiday Cookies, and gourmet hot chocolate delivered to your guestroom. As always, during your stay you will enjoy turn down service, a complimentary gourmet breakfast, and complimentary in-room snacks & beverages. While you are here make sure you take photos in front of our beautiful Christmas Tree!

Reserve

New Year's Eve

Ring in the New Year at The Lancaster Hotel! This celebratory package includes luxury accommodations for two, sparkling wine at check-in, a $50 gift certificate to Cultivated F+B, a NYE welcome gift, a bottle of Sparkling Wine, complimentary valet parking, breakfast in bed with mimosas, and late 3 pm check out.


Reserve

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What our guests are saying

What a joy to return to the stunning revival of The Lancaster. Always my favorite Houston hotel, it is now my favorite of many boutique and historic hotels visited in Europe and the U.S. First of all, the staff is unfailingly helpful, pleasant and seem truly glad to be there. I must mention Miss Rose, who presides over the bountiful and delicious breakfast buffet in a gorgeous, light and airy space. It was so good to see that after many years she is still there with her ready smile. The rooms! Lighter, brighter with interesting artwork, a very comfortable bed, great Nespresso coffee maker, gratis snacks and drinks, fantastic shower, linens soft and smooth, comfy robes and on and on. Oh, heck. Just go! You won't regret it. Congratulations Lancaster.

Virginia, January 2019

we are located at

701 Texas Avenue
Houston, Texas 77002

Reservations:
(800) 231 0336
Phone:
(713) 228 9500
Fax:
(713) 223 4528
Email:
concierge@thelancaster.com
Email:
press@thelancaster.com
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Press

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